The network behind every conversation.

12 Communication Group designs, connects and operates cloud communications and bilingual contact centers for government agencies and businesses, so every call, message and customer reaches the right place.

Explore the platform → For contracting officers
Cloud CCaaS & UCaaS Bilingual operations EN / ES Based in Miami, FL
Who we serve

Built for the public mission.

The same bilingual, people-first service, adapted to the rules and residents of each market.

Federal Government

Surge-ready support for national programs

When a federal program launches, changes or faces an emergency, we stand up bilingual contact support fast and scale with demand.

  • Program information lines
  • Emergency and surge support
  • Bilingual citizen outreach
  • Satisfaction surveys

Every caller answered in their language.

561422561421541519
Capabilities

Communications technology, operated by people.

Discuss your program
Communications Technology · NAICS 541519

Cloud communications platform

We design and deploy cloud contact center (CCaaS) and unified communications (UCaaS) platforms with smart routing, IVR, voice, SMS and live reporting.

Operations · NAICS 561422

Bilingual contact center

Inbound and outbound programs run on our platform by agents who serve in English and Spanish.

Operations · NAICS 561421

Answering & overflow

After-hours, overflow and surge coverage that keeps every line answered.

Customer lifecycle

Customer Success

Onboarding, adoption and renewal outreach.

Customer lifecycle

Retention & Loyalty

Save-desk and win-back methods proven in telecom.

Quality & insight · 541910

Service analytics

Mystery shopping, CSAT surveys and call scoring.

Connectivity & support · 541519

Connectivity and help desk for teams that must stay reachable

Business internetVoice & SMSIVR & routingTier 1 help deskLive reporting
Our approach

The Connected Experience model

We manage the whole journey of the person on the other end of the line.

01

Reach

Outreach that brings people to the right program.

Contact Center
02

Enroll

Guided support through applications and onboarding.

Customer Success
03

Support

Bilingual answers on every call, day or night.

Answering · CCaaS
04

Retain

Proactive saves before people drop out or cancel.

Retention
05

Measure

Audits and surveys turn every call into insight.

Mystery Shopping · QA
Program solutions

Ready to launch, built to scale.

Packaged programs that match how agencies buy.

01

Public information & help lines

A bilingual line for residents with questions about a program, service or deadline.

Contact CenterCCaaS
02

Surge & emergency support

Fast-start overflow capacity for storms, open enrollment or policy changes.

AnsweringCloud routing
03

Enrollment & retention outreach

Outbound calls that help people complete enrollment and stay in their program.

Customer SuccessRetention
04

Service quality audits

Mystery shopping and surveys that score front-line service.

Mystery ShoppingCSAT
For contracting officers

Registered and ready to bid.

Our full capability statement is available on request.

Request capability statement

NAICS codes

561422Telemarketing Bureaus and Other Contact Centers
561421Telephone Answering Services
561110Office Administrative Services
541519Other Computer Related Services
541910Marketing Research and Public Opinion Polling

Company data

Legal name
12 Communication Group LLC
State
Florida
SAM.gov
Active
UEI
[UEI]
CAGE
[CAGE]
Business type
[Certifications]
Languages
English, Spanish
Bilingual by defaultEvery agent serves in English and Spanish.
One accountable leadYou work directly with the person responsible for your program.
Cloud from day oneScale up for surges and report in real time.
Careers

Join a team that helps people.

We are building a network of bilingual agents and mystery shoppers in South Florida. Send your resume and the role that interests you.

Bilingual Customer Care AgentRemote · FL
Retention SpecialistRemote · FL
Mystery Shopper (EN / ES)Miami-Dade
Contact · Contáctenos

Tell us about your program.

Share your call volume, hours and languages. We reply within one business day. Atendemos en español.

Email
info@12communicationgroup.com
Phone
(305) 000-0000
Location
Miami, Florida